1. Who We Are

Metrum Command Center is an all-in-one business platform operated by Metrum Media and Marketing LLC, based in Fort Myers, Florida. If you have questions about this policy, contact us at info@metrummedia.com.

2. Information We Collect

We collect information in three ways:

• Information you give us. Your name, email address, phone number, business name, and anything you share when you fill out a form, book a demo, start a trial, sign up for a plan, or contact us.
• Information collected automatically. Your IP address, browser and device type, pages you visit, how you arrived at our site, and similar usage data. We collect this through cookies and similar tools. See our Cookie Policy.
• Payment information. If you subscribe, payments are handled by our payment processor. We do not store full card numbers on our servers.

3. How We Use Your Information

We use the information we collect to:

• Schedule and run your demo, and send confirmations and reminders
• Respond to your questions and provide customer support
• Set up, operate, and improve the Services
• Process payments and manage your subscription
• Send you text messages and emails you have agreed to receive, including offers and updates (you can opt out at any time)
• Measure how our website and ads perform
• Protect our Services, prevent fraud, and meet legal obligations

4. Text Messaging (SMS)

If you give us your mobile number and agree to receive text messages, we will use it to send you the messages described in our SMS Terms. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out at any time, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our services, such as customer service, is permitted. All other categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How We Share Information

We do not sell your personal information. We share it only as needed to run our business:

• Service providers that help us operate, such as hosting, CRM and scheduling software, email and text delivery, payment processing, and analytics. They may use your information only to provide services to us.
• Legal and safety reasons, when required by law or to protect our rights, our users, or others.
• Business transfers, if we are involved in a merger, acquisition, or sale of assets. Your information would remain subject to this policy.

6. Data Our Clients Store In Command Center

Businesses that subscribe to Command Center (our "Clients") use it to store and communicate with their own customers. When we handle that data, we do so on the Client's behalf and under their instructions. Each Client is responsible for its own privacy practices and for getting the consent it needs to contact its customers. If you are a customer of one of our Clients, please contact that business directly with privacy requests.

7. Cookies And Tracking

We use cookies, pixels, and similar tools to keep the site working, understand how it is used, and measure our advertising. You can control cookies in your browser settings. Details are in our Cookie Policy.

8. How Long We Keep Information

We keep personal information for as long as needed to provide the Services, meet legal and accounting requirements, resolve disputes, and enforce our agreements. When it is no longer needed, we delete or anonymize it.

9. How We Protect Information

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your Choices And Rights

• Texts: reply STOP to any message to opt out.
• Emails: click the unsubscribe link in any marketing email.
• Cookies: adjust your browser settings to block or delete cookies.
• Access, correction, or deletion: email info@metrummedia.com and we will respond within a reasonable time. Depending on where you live, you may have additional rights under local law, and we will honor them as required.

11. Children's Privacy

Our Services are for businesses and are not directed to children under 13 (or under 16 where applicable). We do not knowingly collect personal information from children.

12. Changes To This Policy

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Significant changes will be posted on this page before they take effect.

13. Contact Us

Metrum Media and Marketing LLC
Fort Myers, Florida
Email: info@metrummedia.com
Phone: (239) 490-3494